Smart Cloud

All Systems Operational

Smart Cloud Portal Operational
Smart Cloud Shared Services Operational
West Europe Operational
Canada Central Operational
South East Asia Operational
UAE North Operational
Australia East Operational
North Central US Operational
East US Operational
Intergraph Smart Licensing Operational
West Europe Operational
South East Asia Operational
East US Operational
Jovix Operational
North Central US Operational
South East Asia Operational
US East Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Email Notifications Change: Sender Domain Update May 3, 2026 00:00 - May 4, 2026 00:00 UTC

Please note that we are updating the email addresses used to send notifications to Octave Cloud customers.

What’s changing

Email notifications will transition from the @hexagon.com domain to @octave.com. After this change, all Octave Cloud notifications will be sent from @octave.com email addresses.

Examples

smartcloudadmin.ali@hexagon.com → smartcloudadmin.ali@octave.com
smartcloudandislsupport.ali@hexagon.com → smartcloudandislsupport.ali@octave.com

When

This update is expected to be completed over the next few days.

Action required

To ensure uninterrupted delivery of Octave Cloud workflow notifications and status updates, please update your email filters and whitelist the @octave.com domain.
Posted on Apr 30, 2026 - 14:15 UTC

The Octave Cloud, Licensing and Jovix status page URL is changing May 29, 2026 13:00-13:30 UTC

Please note that the Octave Cloud, Licensing and Jovix status page URL is changing to https://status.sc.octavecloud.com.

What’s changing?

The status page URL for Octave Cloud, Licensing and Jovix is changing from:

https://status.sc.hxgnsmartcloud.com to https://status.sc.octavecloud.com

When is this happening?

This update is scheduled on 29th May 2026 from 1300 UTC to 1330 UTC.

Action required:

Please make note of the new URL and bookmark it for use after the change on 29th May.
Posted on May 21, 2026 - 20:37 UTC
May 25, 2026

No incidents reported today.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026
ISL Western EU Performance Degradation
Resolved - This incident has been resolved.
May 20, 19:35 UTC
Monitoring - Service appears to be operating as expected and AWS DR has been disabled. We will continue to monitor the situation for any anomalies.
May 18, 21:09 UTC
Investigating - Western EU performance is in a degraded state, as such we have elected to enable AWS DR licensing server.
May 18, 19:37 UTC
May 19, 2026

No incidents reported.

May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026
ISL Portal Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 03:00 UTC
Scheduled - We will be deploying updates to the Licensing Portal starting at the below mentioned time on Saturday May 16th, 2026. The maintenance window for Portal will begin at 08:00 AM UTC and continue until 13:00 PM UTC. Please note, the time is listed in Coordinated Universal Time (UTC) and not local time.

During this window there could be periods of impact where users are not able to access Licensing Portal. This should not affect license acquisition and should only affect access to licensing Portal.
May 16, 00:36 UTC
May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

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