Smart Cloud Status

Smart Cloud

Customers are unable to access Web Applications in the NCUS region in Smart Cloud.

Update - Please find the Root Cause Analysis(RCA) for the incident below:

Problem:
Smart Cloud customers in NCUS experienced connectivity issues for Web Applications for a period of 22 minutes on 03/24/2026.

Incident Timeline:
Problem first reported: 13:37 UTC on 03/24/2026
Problem resolved: 13:59 AM Central Time on 03/24/2026

Root Cause:
The issue occurred as the Primary node of a network device in the NCUS region stopped responding and did not fail over in a graceful way to the secondary node. This behavior is found to be consistent with an ongoing issue Smart Cloud have reported with the network software vendor and information from this incident has been sent to the vendor to expedite a resolution.

Resolution:
The issue was identified in a short time by the Smart Cloud monitoring teams and a reboot of the impacted network device was initiated which resolved the issue and restored normal operations for all applications in the NCUS region.

Prevention:
The following steps are being taken to prevent a recurrence of this issue:

The Smart Cloud team is actively engaged with the network software vendor to expedite resolution and has already provided all relevant data from the incident.
The Smart Cloud team is also working with the network software vendor to perform a review of the configuration and determine if any further optimizations can be made until a fix is delivered.
While the pro-active monitoring has helped in reducing time taken to identify and resolve the issue, Smart cloud teams are reviewing the monitoring framework to help identify resource usage patterns before failure.
Mar 26, 2026 - 18:37 UTC

Update - We are continuing to monitor for any further issues.
Mar 24, 2026 - 14:30 UTC

Monitoring - We believe the issue has been resolved and our teams were able to successfully test application access. Smart Cloud Users can clear their browser cache and retest.
Mar 24, 2026 - 14:06 UTC

Investigating - We have received reports and alerts that Smart Cloud Customers in NCUS region are not able to access web applications(Ecosys, Smart Completions & SDx). We are aware of this issue and our teams are actively investigating the issue.
Mar 24, 2026 - 13:54 UTC

Smart Cloud Portal Operational

Smart Cloud Shared Services Operational

West Europe Operational

Canada Central Operational

South East Asia Operational

UAE North Operational

Australia East Operational

North Central US Operational

East US Operational

Intergraph Smart Licensing Operational

West Europe Operational

South East Asia Operational

East US Operational

Jovix Operational

North Central US Operational

South East Asia Operational

US East Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 27, 2026

No incidents reported today.

Mar 26, 2026

Unresolved incident: Customers are unable to access Web Applications in the NCUS region in Smart Cloud..

Mar 25, 2026

No incidents reported.

Mar 24, 2026

Customers unable to launch desktop applications in Smart Cloud

Resolved - Problem

On March 20, Smart Cloud customers across regions experienced an outage which affected Application launch and Fileshare access operations while working with desktop applications:
This was experienced from 12:40 UTC to 13:41 UTC.

Root Cause

The issue occurred during the staging process of the planned monthly maintenance, when one of the Domain Controller servers unexpectedly rebooted. Following the reboot, one of the platform services was left in an incorrect state which impacted Application launch and login operations for desktop applications in Smart Cloud.

Resolution

The issue was resolved after the platform service on the Domain controller server was manually restarted. Following this, Application launch and user login operations for desktop applications started working.

Prevention:

Smart Cloud teams have identified the following preventive actions to implement
Add proactive platform dependent service startup alerts and dependency‑chain detection.
Improve Maintenance staging controls to prevent unscheduled reboots.
Evaluate redundancy and failover mechanisms for platform dependencies.
Mar 24, 21:20 UTC

Update - Please find the Root Cause Analysis(RCA) for this incident as follows:.

Problem

On March 20, Smart Cloud customers across regions experienced an outage which affected Application launch and Fileshare access operations while working with desktop applications:
This was experienced from 12:40 UTC to 13:41 UTC.

Root Cause

The issue occurred during the staging process of the planned monthly maintenance, when one of the Domain Controller servers unexpectedly rebooted. Following the reboot, one of the platform services was left in an incorrect state which impacted Application launch and login operations for desktop applications in Smart Cloud.

Resolution

The issue was resolved after the platform service on the Domain controller server was manually restarted. Following this, Application launch and user login operations for desktop applications started working.

Prevention:

Smart Cloud teams have identified the following preventive actions to implement
Add proactive platform dependent service startup alerts and dependency‑chain detection.
Improve Maintenance staging controls to prevent unscheduled reboots.
Evaluate redundancy and failover mechanisms for platform dependencies.
Mar 24, 13:02 UTC

Monitoring - We believe this issue is now resolved. We are successfully able to launch applications from all regions. We are continuing to monitor.
Mar 20, 13:18 UTC

Investigating - We have received reports that customers in multiple smart cloud regions are unable to launch desktop applications. Our operations team is investigating the issue.
Mar 20, 12:56 UTC

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Jovix Production Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 UTC

Scheduled - We are currently undergoing maintenance and Jovix is unavailable at this time.
Mar 12, 17:44 UTC

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.