ISL Western EU Performance Degradation

Incident Report for Smart Cloud

Resolved

This incident has been resolved.

Posted May 20, 2026 - 19:35 UTC

Service appears to be operating as expected and AWS DR has been disabled. We will continue to monitor the situation for any anomalies.

Posted May 18, 2026 - 21:09 UTC

Western EU performance is in a degraded state, as such we have elected to enable AWS DR licensing server.

Posted May 18, 2026 - 19:37 UTC

This incident affected: Intergraph Smart Licensing (West Europe, South East Asia, East US).